GDPR
Cookie Policy

for Guests accessing this website from EEA
Date of Enactment June 1, 2020
If you are accessing the website from other than EEA, please check here.

1. Basic Policy

Keihan Hotels & Resorts Co.,Ltd. uses Cookies on this site. Cookies are information consisting of characters and numbers saved on your computer (or devices such as mobile phones and tablets) when accessing this website. Based on General Data Protection Regulation(hereinafter referred to as “GDPR”), the Hotel has established the "Cookie Policy" to properly manage and operate the Cookie information of the Guests who access this website from EEA, and shall implement establishment of the corporate structure, protection of the Personal Information, appropriate management, and appropriate utilization.

2. The Purpose of Using Cookies

The Hotel uses Cookies to make the websites easier to use, to deliver a personalized experience on our websites, and to better tailor our products, services and websites to your interests and needs. Cookies are used to help speed up your future activities on the websites. The Hotel uses cookies to understand how people use our websites and to help improve the structure and content. The Hotel also uses Cookies to send the Guests advertisements that may be of interest.
Please refer to 3. for more details of the Cookies we use and the respective utilization purposes.

3. Types of Cookies We Use

The Hotel uses several types of cookies on the website:

1. （1）Necessary Cookies for the operation of this site
   These Cookies are essential in order to enable the Guests to move around the website and use its features. Without these Cookies, services you have asked for cannot be provided. The Cookie information will be deleted when you close the browser.
2. （2）Cookies for Measuring Performance
   These Cookies collect information in an anonymous form about how visitors use our website. They help us understand which pages are the most popular and where visitors spend most of their time, and are helpful for improving the website.
3. （3）Functional Cookies
   The login information, etc. made by the customer is recorded on the website to provide the services to the Guests on the website. These will simplify the process on subsequent visits. Persistent Cookies will be kept on your device until their expiry or manual deletion.
4. （4）Advertising
   These enable us to deliver advertisements that match your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising campaigns. These Cookies remember your visits to this website and may help us in compiling your profile.
5. （5）Social Media Cookies
   These cookies allow you to connect with social media networks such as Facebook, Twitter and Instagram.
   The third parties approved by us may also set cookies when you interact with the services. Those third parties include search engines, providers of measurement and analytics, social media networks, and advertising companies. Those third parties use cookies in the process of delivering content, including advertisements relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of us.

4. How to Manage/Delete Cookie Information

You can always choose whether or not to accept cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our services or the websites you visit.

The procedures for changing your settings and cookies differ from browser to browser. Please use the help function on your browser or click on one of the following links to go directly to the user manual for your browser as necessary.

・Google Chrome
https://support.google.com/chrome
・Microsoft Edge
https://support.microsoft.com/en-US/microsoft-edge
・Internet Explorer
https://support.microsoft.com/en-US/office/internet-explorer-%E3%81%AE%E3%83%98%E3%83%AB%E3%83%97-23360e49-9cd3-4dda-ba52-705336cc0de2
・Mozilla Firefox
https://support.mozilla.org/en-US/products/firefox
・Safari
https://support.apple.com/safari

5. The Rights of Guests

Guests accessing this website from EEA have the rights under GDPR against the Hotel as follows. Guests may exercise the rights by using the form on the Hotel website, or by contacting Personal Information Inquiry Contact.

When the Guest exercises such rights, the Hotel shall, unless otherwise it falls under any of the exceptions set forth in GDPR, etc., the Hotel shall verify the identification, and, in principle, contact within one (1) month after receiving the request.

1. （1）The right to access to Cookie Information (provision of purpose, type, destination, retention period, acquirer, etc.)
2. （2）The right to request correction of Cookie Information
3. （3）The right to request deletion of Cookie Information
4. （4）The right to request restriction on processing of Cookie Information
5. （5）The right to object to processing Cookie Information
6. （6）The right to request data portability

6. Appeal to Supervisory Authority

The Guest has the right to make an objection concerning our handling of the Cookie Information the supervisory authority such as national government, regional government, or international organizations in accordance with GDPR, etc. We would like to have an opportunity to respond to the inquiries before the Guest lodges an appeal to the supervisory authority. Accordingly, please feel free to contact the Hotel in advance via Inquiry Form here.

7. Update of This Policy

This Policy may be revised as necessary to respond to the amendment, revision, etc. of relevant laws and regulations. In this case, the Hotel will disclose the Policy on this website without delay, and will specify the date of the last revision.

8. Contact

The Hotel has established the contact desk to inquiries and opinions from the Guests concerning the Guests’ Cookie Information that the Hotel acquires and retains, and respond in good faith to the reasonable and necessary range after implementing necessary confirmation of identification of the inquirer or an agent. Please note that it may take several days to respond.

Inquiry Contact
Keihan Hotels & Resorts Co., Ltd.
721-1 Higashishiokoji-cho, Shimogyo-ku, Kyoto 600-8216 Japan