for Guests accessing this website from EEA
Date of Enactment June 1, 2020
If you are accessing the website from other than EEA, please check here.
When performing the contract with the Guest, the Hotel shall handle the Guest’s personal information in accordance with Article 6. 1.
(b) of GDPR in order to fulfill the utilization purposes stipulated in the following items.
Personal information to be collected and retained by the Hotel includes the following.
The Hotel shall observe “Act on the Protection of Personal Information” and other relevant laws an regulators, and manage the Guest’s Personal Information strictly and safely. The Hotel shall take necessary and appropriate measures for prevention of unauthorized access, leakage, loss, falsification, and damage.
The Hotel also has established the Audit Office as the internal audit system.
The Hotel will retain Guest's Personal Information only for the purposes specified in paragraph 2, and will take measures to delete or anonymize the Guest's personal information in a safe manner within a reasonable period of time after the retention period elapses.
The Guest shall have the rights under GDPR against the Hotel as follows. The Guest may exercise the rights by using the form on the Hotel website, or by contacting Personal Information Inquiry Contact. When the Guest exercises such rights, the Hotel shall, unless otherwise it falls under any of the exceptions set forth in GDPR, etc., verify the identification, and, in principle, contact within one (1) month after receiving the request.
The Guest has the right to make an objection concerning the handling of the Personal Information of the Hotel to the audit institutions such as national government, reginal government, or international organizations in accordance with GDPR, etc. The Hotel would like to have an opportunity to respond to the inquiries before the Guest lodges an appeal. Accordingly, please feel free to contact the Hotel in advance via Inquiry Form here.
This Policy may be revised as necessary to respond to the amendment, revision, etc. of relevant laws and regulations.
In this case, the Hotel will disclose the Policy on this website without delay, and will specify the date of the last revision.
The Hotel has established the contact desk for inquiries and opinions from the Guests concerning the Guests' Cookie Information that the Hotel acquires and retains, and respond in good faith to the reasonable and necessary range after implementing necessary confirmation of identification of the inquirer or an agent. Please note that it may take several days to respond.
Personal Information Inquiry Contact
Keihan Hotels & Resorts Co., Ltd.
721-1 Higashishiokoji-cho, Shimogyo-ku, Kyoto 600-8216 Japan